Frequently Asked Questions Bijou Wear

Contact us here or at Contact@BijouWear.com with any questions! We are happy to help! For even more Bijou knowledge, tap into our online community on Facebook: Bijou Buzz.

Q. How is my order shipped?

A. We ship via USPS (United States Parcel Service). If you are an international customer who would prefer a different carrier, please contact us before ordering. 

Q. Can I arrange for local pickup to save on shipping?

A. Yes, if you make arrangements prior to purchasing and you can pick up in a timely manner in Kansas, USA. 

Q. Where are Bijou Wear carriers, mugs, bags, and shirts made?

A.  Everything you can buy in the shop is USA-made. Woven, sewn, printed, and thrown. We always use SlingRings brand rings. 

Q. How can I pay?

A. We accept credit cards, PayPal, Amazon Pay, and Google Pay. 

Q. I want to be sure to be able to check out quickly to get the item I've been dreaming of as soon as it stocks on BijouWear.com ... any suggestions?

A. You can make an account on Bijou Wear so that your information is already stored (safe and secure) in the system. Click here to register an account.

Q. How do I find out about what's in the works and when new things will be released?

A. You can "like" our Facebook page and follow our @BijouBabywearing on Instagram! However, the algorithm might hide posts you want to see from your feed. So also join our Bijou Wear chatter group Bijou Buzz to hang out with other babywearers, see sneak peaks, and learn the latest news.

Q. I am not from the U.S. ... what should I know about buying from Bijou?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. DutyCalculator.com is an excellent resource, too. 

Q. Do you do returns?

A. Yes, if it is within 30 days of purchase of a non-sale item, if the item is unwashed, unused, and still has its original packaging, and if the buyer pays for return shipping. In case of other situations, or if you would like to chat about what isn't quite right, please contact us. We value our customers and want to find a solution if possible. 

Q. This is not exactly the color I was expecting ...

A. Yikes! So sorry! Every effort is made to ensure that product photography captures the colors in real life. However, fabric can look different under different lighting, so try looking at the product in natural light. Also, please be aware that different screens affect how colors are seen, sometimes radically. Also please know that after the initial wash of your fabric the color richens up noticeably. 

Q. What is going on with this huge warning tag?

A. All woven wraps and ring slings are required to have a similarly large tag according to the U.S. safety standard that passed in 2018. At Bijou Wear, our baby carriers do not go out the door unless they have undergone rigorous third-party testing and meet or exceed U.S. standards. For more about compliance, please see this article by the Baby Carrier Industry Alliance (of which Bijou Wear is a member).

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